PagerDuty's new Chief Revenue Officer, Todd McNabb, who commenced his role on September 29, 2025, is primarily tasked with leading the company's global go-to-market strategy to drive revenue growth and retention.1 His appointment was highlighted by CEO Jennifer Tejada as reinforcing confidence in the company's long-term strength and outlook, coinciding with positive financial results and strategic advancements.1
Key strategic priorities for McNabb, aligning with PagerDuty's broader corporate objectives, likely include:
- Global Go-to-Market Expansion and Enterprise Sales: A core part of McNabb's mandate is to lead the "global go-to-market strategy".1 PagerDuty has been focused on "scaling our enterprise sales and services" and expanding its total addressable market, particularly within the enterprise segment.2 This suggests a focus on penetrating new international markets and deepening relationships with large corporate clients.
- Leveraging AI-Powered Offerings: PagerDuty consistently emphasizes its "AI-powered platform" and the "Operations Cloud" as central to its value proposition.1 The company has recently launched an "AI Agent Suite" and is advancing its platform with "powerful AI agents".2 McNabb's strategy will likely involve articulating the value of these AI capabilities to drive adoption and new customer acquisition.
- Driving Revenue Growth and Customer Retention: Beyond general growth, his role explicitly includes "driving revenue growth and retention".1 This indicates a focus on both acquiring new customers and ensuring the continued satisfaction and expansion of existing customer accounts.
- Executing Pricing and Go-to-Market Transition: PagerDuty's CEO has noted an ongoing "pricing and go-to-market transition that supports durable growth".3 McNabb will be instrumental in implementing and optimizing these changes to ensure they contribute effectively to the company's financial objectives.
- Contributing to Operational Efficiency and Profitability: While directly responsible for revenue, his efforts will also support PagerDuty's broader goal of "disciplined execution and continued margin expansion," as the company has achieved GAAP profitability.3
